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TWB is a leading technical communication outsourcing company that provides services in technical communication and training development. These services are offered to customers ranging from Global 5000 to startups including Cisco, Accenture, Samsung, Siemens, AOL, Intel, Infosys, Wipro, Pratt & Whitney, Honeywell, DRDO, HAL, and others.
TWB's expertise in technical communication ranges from IT Products & Outsourcing, ITES, Banking, Financial, Aerospace, Defense, Ship Building to Hi-tech Manufacturing and Discrete & Process Manufacturing. TWB offers a complete suite of services that allow our customers to effectively publish their technical knowledge with their people and processes.
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The Writers Block (TWB) has been founded with the vision of being home to the best technical documentation talent and the company of choice for technical documentation outsourcing in Asia. TWB aims to be the benchmark organization in business. It will also be the most accessed company by corporations and individuals in order to meet their technical documentation and technical knowledge publications needs by way of training, development, management, content creation, publishing and outsourcing. |
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Rakesh Shukla
Rakesh is the Founder and CEO of TWB. Rakesh has gathered formidable experience in the field of business management and strategy, especially with respect to hi-tech, hi-growth sectors over the last decade. An alumnus of the Institute of Management Technology, he has a keen and nuanced understanding of the business drivers of the hi-tech sector and his expertise spans business planning, product, sales and marketing strategy. His strength has always been his ability to formulate and execute Business Strategy in various markets and across sectors. Rakesh has benefited greatly from having worked in multiple geographical locations that included South East Asia, North Asia, United States, Latin America and Europe. Before TWB, Rakesh has had several stints with companies such as, jNETx, Hughes/Flextronics Software Systems, Sasken Communications, and RiverRun Software Group in various management responsibilities. He has rich experience of P&L responsibility for business lines including budgets/funding, strategy design, marketing, development and staffing decisions, and has moved several business from languishing 'dog businesses' to 'star' businesses generating several million US$.
Helen Shukla
Helen is the Founder and Head of Delivery at TWB and has more than 19 years of experience with leading multi-nationals. She is a technical writer by profession. Her last assignment was Head of Knowledge Management at SAP Labs, India. She is responsible for the overall training, documentation outsourcing, course design and quality of deliverables from TWB. Helen has developed documentation, and managed documentation teams responsible for complex enterprise resource planning, banking, medical, telecommunications and financial software. She has managed projects for iCode, RiverRun Software Group, ANZ Information Technology, Visual Web Solutions and SAP. She has mentored a number of writers, who today lead documentation teams in leading IT companies.
Dr.Annapoorna Ravichander
Dr. Annapoorna brings more than 22 yrs of experience in communication, content writing and training. She has an extensive body of work across Corporate/Non Governmental/Non Corporate sectors including Universities, and has been responsible for project deliverables, designing and managing programs at both national and international levels. She is responsible for training at TWB. When not in TWB, she is seen championing the cause of multiple charities/NGOs that she is associated with across India.
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TWB is well equipped to meet the growing needs of the global technical documentation market providing a full range of services and solutions. TWB’s senior leadership team brings almost 500 man years of experience in information management, documentation, design and consulting. TWB is a 50 member team with domain expertise in engineer, healthcare, architecture, programming, academics, social sciences and business management. TWB has two training facilities in Bangalore and a network of training centers in five Indian states covering over a dozen Indian cities, including Mysore, Nagpur, Hyderabad and Coimbatore. TWB’s sectoral expertise spans across a multitude of sectors. These include IT, ITES, telecom, biotech, aerospace, defence, manufacturing, consulting, shipping and financial services.
TWB has invested heavily in building and strengthening the technical knowledge publishing and documentation value chain. It is supported in the process by its large world class team, impeccable processes, diverse domain expertise, large and diverse corporate client base and a strong network of partners. Therefore, TWB has come to be recognized as a one-stop documentation solution shop and a reference point for documentation and information design needs globally.
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Education@TWB training programs have been designed to take the TWB Certifications to cities across India, where there is a growing need for talent in the Information Technology, BPO, KPO, Retail, Medicine & Training industries. All of these are Indian economies 'sunshine' sectors and where there is a large gap between the demand and supply of trained and certified professionals. Employability issues are further accentuated by the growing needs of related industries like biotechnology, pharmaceuticals, telecom, manufacturing, steel, financial services and consulting. TWB addresses these industries with the Technical Writing@TWB, Retail@TWB, Medical Writing@TWB, Patents@TWB, LPO@TWB & Analytics@TWB programs. Education@TWB taps into TWB’s proven and successful training model and provides high quality, standardized training.
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