Retail@TWB-TWB-Education is a Leader in providing specialised training and careers in Retail, Medical, Patents, LPO, Analytics

Fundamental Certification Program This program is designed to impart skills required in the retail industry. It is best suited to entry-level employees working in front-end jobs. Program Outline
Communication and Etiquette Introduction English essentials – A refresher Conversing Effective Writing Etiquette Interviews Effective computer skills	Retail Sales Introduction Knowing your product Service excellence Attitude is Everything Customer Service First impression Qualifying the Customer Showcasing your product Customer complaints Closing the sale
Eligibility The eligibility for this course includes: A minimum qualification of a Pre-University certification Basic knowledge of English
Certificate Requirements Participating in the TWB programs does not automatically qualify the trainee for certification. The Retail@TWB Fundamental Program certificate is awarded upon a high rating of the student’s performance and successful completion of the entire program.
Program Benefits A well-defined course outline Experienced faculty Ideal student-trainer ratio for personalized interactions Mentorship for students Assignments and exercises with clear instructions
Program Duration 90 hours
Program Pricing Please contact the Education@TWB team

Retail@TWB

	Retail as a Career
	Critical Skills Required
	Why Retail@TWB?
	FAQ
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Education@TWB training programs have been designed to take the TWB Certifications to cities across India, where there is a growing need for talent in the Information Technology, BPO, KPO, Retail, Medicine & Training industries. All of these are Indian economies 'sunshine' sectors and where there is a large gap between the demand and supply of trained and certified professionals. Employability issues are further accentuated by the growing needs of related industries like biotechnology, pharmaceuticals, telecom, manufacturing, steel, financial services and consulting. TWB addresses these industries with the Technical Writing@TWB, Retail@TWB, Medical Writing@TWB, Patents@TWB, LPO@TWB & Analytics@TWB programs. Education@TWB taps into TWB’s proven and successful training model and provides high quality, standardized training.